Refund policy

Effective Date: [Nov - 01 - 2024]

At www.stopunoessentials.com, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy below.

Returns

Eligibility:

You have 15 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items:

  • Opened Items
  • Used Items
  • Final sale or clearance items

How to Initiate a Return:

To initiate a return, please contact our customer service team at [support@stopunoessentials.com] with your order number and reason for the return. We will provide instructions on how to return your item.

Refunds

Refund Process:

Once your returned item is received and inspected, we will notify you via email whether your refund has been approved. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

Partial Refunds:

In some cases, only partial refunds may be granted:

  • If the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • If the item is returned after the specified return period.

Refund Timing:

It may take 5-10 business days for your refund to reflect on your payment method after processing. If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank as there is often some processing time before a refund is posted.

Exchanges

Exchanges are not allowed.